What to Expect When You're Expecting the Plumber

What to Expect When You're Expecting the Plumber

Randy is ready to go.

We can't say what you might expect when you call other plumbers out to your house, but there are a few things you can be sure of when you have an appointment with Boden Plumbing.

1. First, our trucks arrive stocked with the parts and tools we expect to need to do a good job for you first time out.

2. If the truck and all it's good-natured graffiti isn't enough to tip you off, you'll recognize our technician by his company uniform -- and his name will be clearly displayed on the front.

3. He also arrives prepared to make good on our guarantee to you: Good Service, Good People - Guaranteed.

Our guarantee to our customers is pretty simple. We want you to feel confident in calling on us to solve your plumbing problems - 100% confident - so we stand by our work with our 100% Satisfaction Guarantee.

5. And then before we set foot in the house? Shoe covers. What more can we say? (If for some reason our tech forgets, go right ahead and remind him. He's got them in that well-stocked truck of his, he just let them slip his mind.)

Casey Boden at work.

6. Once inside your home, we assess the situation, make a diagnosis and give you your options before proceeding. If you're not home at the time, we'll give you a call before starting.

7. We aim to work efficiently and as carefully as possible -- and leave everything tidy when we go. (Well, the area we messed with anyway. We kind of don't do dishes, windows, laundry, put away groceries or toys, recycle the newspapers...those sorts of things. You know.)

Now a word must be said about appointment windows.

Setting appointments can sometimes be the most challenging part of a service call both for us and our customer. When you call for service, we generally give you a 2-hour appointment window. For example, we say we'll be there from 8 to 10 or from 1 to 3.

What we mean by that is that you can expect us to arrive sometime between 8 and 10 (or 1 and 3). If you really do need to get to a meeting downtown by 10:15, let us know when you set your appointment, and we'll know we better not show up at 9:55.

We are almost always very good at reaching your house during your appointment window. Emergencies do happen. Jobs ahead of yours do sometimes bog down. If we're running late, we'll let you know as soon as we know so you can reschedule if necessary.

Tight appointments are tough for us to commit to with great certainty -- but we do when that is what you need. Just let us know. And remember, if you need us to call you when we're on our way so you can buzz home to meet us, we can do that too.

Boden Plumbing - Your full-service plumber
in Sonoma, Napa and Petaluma