BBB Welcomes Boden Plumbing

Boden Plumbing recently took the step to make our commitment to good customer service official and joined with the Better Business Bureau (BBB) in promoting ethical business practices.

Just so you know what being accredited by the BBB really means and what we signed up for, we've laid it all out below. For the record.

If a business has been accredited, it means the BBB has determined that the business meets the its Standards of Trust, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review, monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by the BBB, or that the BBB has made a determination as to the business’ product quality or competency in performing services.













To be an accredited business with BBB, an applicant must, at a minimum -

1. Be in business in the BBB’s service area for not less than six months, unless:

• The principals are well known to BBB because of other businesses in which they have been involved.
• The firm is a branch of an already accepted member company that has met these standards.
• The firm has moved from, or is an expansion of, a firm in another BBB’s service area where it was a member in good standing.

To participate in BBB Seal Programs, a company must be in business for a minimum of 12 months.

2. Supply accurate background information about its principals and employees, as well as other information deemed essential to BBB’s responsibility to provide inquirers with factual reports on its reliability. In addition, companies must promptly comply with requests by BBB for information concerning the location, nature and management of its business.

3. Agree to and sign a Membership Agreement and pay membership dues within the time specified by the By-Laws or by the Board of Directors.

4. Support BBB principles, which include:

• Promote high standards of business integrity
• Support the free enterprise system
• Support the self-regulation of business
• Cooperate with BBB’s activities and efforts to promote voluntary self-regulation within the business industry
• Avoid any activity that reflects unfavorably on the BBB or its members.

5. Give reasonable response to any customer complaint brought to its attention by BBB and promptly inform BBB of such response.

• Make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices
• Cooperate with BBB in efforts to eliminate the underlying causes of patterns of customer complaints that BBB may call to the company’s attention.

So that's our pledge to you - our customer, our potential customers and the people of our community - for the record.

Call Boden Plumbing with confidence. We're here to help.